Constellation of Service

Weave chaos into order so you can profitably scale your passion.

You’re a coach or creative pro and you want to scale your business without sacrificing your time but you don’t want to add more programs or offers.

You can create a premium client experience using smart systems and automation but only when you understand the steps everyone needs to take to achieve the best result you can provide. If you knew every star in your constellation of customer service you could anticipate and exceed your client’s expectations.

You ARE meant for more than burnout and working yourself to the bone.

Tell Me More

Client Journey Mapping Workshop

A 1:1 workshop designed to help you go from overworked and burned out to an easy, breezy scaling machine.

You’re ready to scale to the next level…

But you haven’t been able to without sacrificing your time or the quality of your work.

Not to mention the cacophony of marketing gurus saying you need a group program or a value ladder to successfully scale when you might just need to sort out your systems and get a little bit of your genius out on paper.

You ARE ready to leap to the next level and scale your business while living the good life you’ve designed for yourself.

I’m Natasha Cozad and I founded Elvenmade to help creative service pros scale their business.

I help creative service providers sustain a happy and secure life while doing what lights them up.

I know what it means to need more time outside of your business, and I also know what it feels like to want to keep serving clients at a higher capacity without having to create a complicated value ladder.

I'm a 30-something, post-menopausal mom to a grown kid and a toddler with a mile-wide entrepreneurial streak, and I’m on a mission to help other coaches and creatives scale their businesses successfully.

How it works

Map your client journey with me during a 1-2 hour workshop.

STEP ONE

Before our workshop together, you’ll define your goals and fill out a detailed list of your existing touchpoints that will make up your Constellation of Service so that you can easily keep track of what you have and what you still need.

The result: You’ll have a database of touchpoints to flesh out that will elevate your client experience and streamline your processes.

STEP TWO

During our 1:1 workshop together we'll map out the entire process of working with your clients from lead generation to offboarding so that you can confidently elevate the experience you’re providing them.

The result: You’ll have a documented customer journey map from lead generation through fulfillment to offboarding and loyalty.

Book now and claim a starlit future for your business.

Book Now - $222

What's included

Client Journey Map

Turn your processes into a customer journey map that takes people from lead gen to loyalty.

Touchpoint Database

Create a detailed list of all your touchpoints in Notion or Google Sheets format.